Olympia's IT team.
When something breaks,
we pick up.
Managed IT, cybersecurity, and AI solutions for South Sound businesses. Local presence, same-day response, 26 years of experience behind every call.
What we handle for
South Sound businesses
We manage your IT infrastructure end to end â so your team can focus on the work that actually moves your business. AI is one of the tools we deploy. So is your phone system, your backup stack, and your compliance documentation.
Managed IT Services
Helpdesk, endpoints, servers, and network â fully managed on a flat rate. 24/7 monitoring, patch management, and support from a team that knows your setup.
// helpdesk · endpoints · servers · networkCloud & Microsoft 365
Licensing, migration, and ongoing management of Microsoft 365, Azure, and SharePoint â configured for the way your team actually works, not a generic template.
// m365 · azure · sharepoint · migrationNetwork & Connectivity
Design, monitoring, and ISP coordination. Enterprise-grade firewalls, managed switching, and secure Wi-Fi â built for your floor plan, not a default config.
// cisco · meraki · fortinet · ubiquitiCybersecurity & Compliance
Multi-layer security built for Thurston County's compliance-heavy verticals. CJIS, HIPAA, FTC Safeguards, FERPA â we've we deploy environments aligned with these frameworks for clients across the Pacific Northwesterpa · edr · mfa
Backup & Disaster Recovery
Tested, documented, local and cloud. We run recovery drills on a schedule â not because something broke, but to confirm it works before you need it.
// veeam · acronis · immutable offsite · local backupAI & Workflow Automation
Practical automation deployed on infrastructure we already manage. We identify workflows costing your team the most time, build the automation, and support it ourselves â no handoffs to a third-party vendor you'll never reach again.
// power automate · n8n · zapier · custom integrationsOn-Site & Project Work
Field team available same-day across Thurston County. Office moves, server room builds, structured cabling, device deployments â real technicians who show up with tools.
// olympia · lacey · tumwater · yelm · field teamsBeyond managing and protecting your infrastructure, we build systems that eliminate real work.
We build AI into
your operations.
Then we support it.
We don't sell AI subscriptions. We identify the workflows in your business that are costing you the most time, build automations that eliminate them, and deploy on infrastructure we already manage.
"The team that built it is the team you call when something breaks."
Most AI vendors sell you a subscription and move on. We sell you outcomes. Before we recommend a single tool, we map your workflows, find the bottlenecks that cost you the most time, and figure out which problems are actually worth solving with AI.
Then we build the integrations, configure the logic, train your team, and run it in production â on the same infrastructure we're already managing. One team. One throat to choke when something doesn't work.
The right AI deployment eliminates hours of manual work per employee per week. We know the difference between the ones that work and the ones that create new problems.
Audit to go-live. Four steps.
Workflow Audit
We map your operations â staff time, communication patterns, data flows, and manual tasks â to find where automation creates real leverage vs. noise.
Solution Design
We design a targeted system using the right tools for your situation. Off-the-shelf where it fits. Custom-built where it doesn't.
Integration & Deploy
We build the connections and configure the logic against your existing software â your CRM, ERP, email, scheduling tools, whatever you already use.
Train & Support
Hands-on training with your team, clear documentation, and ongoing support. The deployment evolves as your business does.
Four capability areas for South Sound businesses
Workflow Automation
Eliminate manual, repetitive work across your business. Scheduling, data entry, routing, follow-ups â tasks that eat hours without adding value.
AI-Assisted Communication
Intelligent assistants for customer intake, internal knowledge retrieval, email drafting, and multi-channel response â tuned to your brand and service catalog.
Data Intelligence
Turn raw business data into clear signals. We build dashboards, automated reports, and AI-powered analysis without requiring a data team on your payroll.
Custom AI Tooling
When your problem doesn't fit a product, we build for it â document processing, compliance-specific workflows, proprietary integrations, and purpose-built internal tools.
What is your manual work actually costing you?
Adjust the sliders to reflect your team's situation. This is a rough estimate â the real number is usually higher once we get into the audit.
Not sure where to start?
Start with the assessment.
A 60-minute conversation with our team. We'll tell you honestly where AI can move the needle in your business â and where it can't. No commitment required.
We're not from Seattle. We're from here.
Local PresenceWe're not from Seattle.
We're from here.
The South Sound has its own pace, its own businesses, and its own way of getting things done. We're not a regional office of a national MSP. We live here, our kids go to school here, and we care whether your business survives and grows.
You call. We answer.
Field team across Thurston County. Same-day on-site when needed. The person who picks up the phone is the person who fixes the problem â not a tier-1 screener routing your ticket to someone you'll never talk to.
We know what Olympia runs on.
State agencies. Thurston County offices. MultiCare. Providence. South Sound community clinics. Legal practices downtown. We know the compliance landscape, the vendor relationships, and the network architecture for the verticals that define this market.
We've been here longer than most of your vendors.
26 years in IT. The Craftwork Group has been serving PNW businesses since before most SaaS companies existed. We're not going anywhere.
“Olympia has character. It's not Seattle. Our clients don't want a Seattle MSP. They want someone who shows up, knows their setup, and picks up the phone.”
â Ryan Collier, The Craftwork Group
Serving Olympia, Lacey, Tumwater, Yelm, and greater Thurston County. Field teams available same-day.
Let's talk about
your technology.
Managed IT, cybersecurity, AI integration, or just a second opinion on your current setup â we're a straightforward conversation away.
Start the Conversation
Tell us about your business and what you need handled.